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The use of the TurboTax branded tax preparation software and web-based products is governed by Intuit's applicable license agreements. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice. Unlimited access to tax experts or CPAs refers to an unlimited quantity of contacts available to each customer, but does not refer to hours of operation or service coverage. On-screen help is available on a desktop, laptop or the TurboTax mobile app.
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For the Full Service product, the tax expert will sign your return as preparer. For TurboTax Live, if your return requires a significant level of tax advice or actual preparation, the tax expert may be required to sign as the preparer at which point they will assume primary responsibility for the preparation of your return. Some tax topics or situations may not be included as part of this service, which shall be determined in the tax expert’s sole discretion. These services are provided only by tax experts or CPAs.
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* Tax Advice, Expert Review and TurboTax Live: Access to tax advice and Expert Review (the ability to have a Tax Expert review and/or sign your tax return) is included with TurboTax Live or as an upgrade from another version, and available through December 31, 2022.